How to Pick the Right IT Company

When the right questions are asked as you select the best IT support company, you will have greater ease during the whole process. It is essential that you cover all the areas that may worry you so as to ensure that services are professionally and timely delivered. There are some points that are worth some considerations before an IT support company is appointed and they include:

Testimonials

This is a very easy method, especially when you know of someone who has used services from the company in the past and had a great experience. Read More

The Dangers Of Chatbot Dependence

The Dangers Of Chatbot Dependence

The use of live chat for customer services has grown popular over the past several years, often replacing voice support services. Many companies now recognize the benefits it brings, such as

    the ability to address customer needs with more clarityincreased time and cost efficiency better customer satisfaction

However, with the growth of chat customer support came the creation of AI software that could take over the responsibilities of a human support agent-the chatbot.

For large companies that often handle hundreds if not thousands or even millions of customers in a day, a chatbot can save them a lot of time and allocation of resources. Read More

Face-Less or Face-Full of IT Support?

Face-Less or Face-Full of IT Support?

I’m looking at IT Managers, Head of ITs and CTOs shaking their head at the very thought of having an insourced IT guy taking up desk space and the head count budget.

This is all about SMEs, my favorite kind of companies to work with, perhaps a global presence, no more than 400 employees.

It’s Monday morning the docking station at your desk isn’t turning on, you’ve checked the power cables and everything else you can think of. Read More